Procedure

Obtaining the Cercle Magellan Quality Label is a process consisting of several steps.

Application

The service provider submits their application to us, including:

• 8 recommendations from corporate clients, some of whom must be members of the Cercle Magellan;
• a presentation of their company;
• a detailed overview of their services, including:
  • length of time on the market;
  • details of the services related to the accreditation field(s);
  • added value;
  • customer references;
  • countries of presence;
  • membership of professional networks;
  • service innovation through tools or method;
  • any other certifications, accreditations, awards, quality labels, etc. held;

Phone survey

A survey is conducted over the phone with the 8 companies that recommend the candidate service provider.

Checks are made on the following satisfaction criteria:

• customer service;
• responsiveness;
• time management;
• positioning in relation to competitors.

Each field is associated with an expert club. We also consult with the professional community concerned.

Satisfaction criteria are scored from 1 to 5. A minimum average score of 3 is required. However, a score of 1 on any of the criteria evaluated results in disqualification.

Audit of the results

The final decision on awarding the CMQL depends on the score obtained following a review of the application and surveys, and is subject to approval by the Steering and Development Committee, made up of a panel of representatives from the Cercle Magellan’s members.

Using the label in communication

Use of the label is granted for one calendar year and for a single field. If the candidate provider offers services in several fields they can make several separate accreditation applications (application form and surveys).

Continuous improvement of quality and maintenance of the label 

CMQL companies are committed to a process of continuous improvement in the quality of their services. In order to ensure that members’ satisfaction levels remain high, a discretionary survey is carried out each year. Following this survey, the Steering and Development Committee decides if each service provider’s accreditation can be renewed:

• In the event of positive feedback from the survey, the CMQL is granted for another year.
• If there is too much negative feedback, the label's renewal will be reviewed.

In addition, in order to ensure that quality remains high, or to highlight improvements in that quality, service providers must submit a new CMQL application every 3 years.